Still stuck?
Message us on WhatsApp and we will come back to you — usually within the hour during trading times.
Refunds are processed within 5 working days of a returned parcel reaching us.
Orders & delivery
Add what you want to your bag and check out on the site. If you would rather order over chat, message us on WhatsApp on 079 615 7182 and we will put the order through for you.
Anywhere in South Africa. You choose the delivery method at checkout — Paxi through a PEP store, a Pudo locker, or a courier to your door — and the timing follows from that.
Paxi through PEP is R60 (7–9 working days) or R110 (3–5 working days). A Pudo locker is R90 (2–3 working days). Courier to your door is R120 (2–3 working days). If you are near Berea in Durban you can collect from us at no charge.
Yes. As soon as your parcel is collected by the courier we send you the waybill number by email and WhatsApp.
Returns & exchanges
Unopened items in their original packaging can be returned within 7 days of delivery for an exchange or refund. For hygiene reasons opened cosmetics, fragrance testers and hair cannot be returned unless they are faulty.
Send us a photo on WhatsApp within 48 hours of delivery and we will replace the item or refund you — whichever you prefer.
Once we have the item back and have checked it, refunds are paid to your original payment method within 5 working days.
We cover it when the item is faulty or we sent the wrong thing. For a change of mind the return courier is for your account.
Products & care
Yes. Everything we sell is sourced from suppliers we buy from directly. We do not sell replicas or decanted fragrance.
Keep bottles upright, out of direct sun and away from heat. A cupboard or drawer is better than a bathroom shelf — steam and temperature swings shorten how long a scent lasts.
Wash with a sulphate-free shampoo, condition from mid-length down, and let it air dry where you can. Use heat protectant before any styling and store it on a stand or in the bag it came in.
Usually, yes. Message us on WhatsApp and we will tell you when the next delivery lands or let you know as soon as it arrives.
Payments
Card, instant EFT, SnapScan or a normal bank transfer. The price you see is the price you pay — no extras added at checkout.
Yes. Card details are handled by our payment provider on their own secure page — they never reach our website or our staff.
You can. Choose EFT at checkout and the banking details come through with your order confirmation. We ship once the payment reflects.
For larger hair orders, yes — message us on WhatsApp and we will arrange the terms with you.
